If you’re not satisfied with your LED purchase, we’re here to help

Returns
You may return unused LED products within 7 days of delivery. Items must be in original packaging, unused, and with proof of purchase.

Non-returnable Items
Custom LED fixtures
Used or installed items
Clearance products

Refund Process
Once we receive and inspect your return, your refund will be processed to your original payment method within 7 working days.

Return Shipping
Return shipping is the customer’s responsibility unless the item was received damaged or incorrect.

Damaged Products
If your product arrives damaged, please share photos within 48 hours of delivery at  sales@strawberrycreative.co.uk.

Have questions? Reach out to us at  sales@strawberrycreative.co.uk.